FAQ

1Refund policy
All items sold are non refundable. Should you find that you have any issues with a purchase please contact TO Royal Designs within 48hrs of the delivery time stamp to orders@toroyaldesigns.com Due to the nature of the designs discretion will be made on any issues that arise.
2Consent
All photos shared on Instagram, Twitter, Facebook or any media platform with toroyaldesigns /tiaraorangecollection /royalorange tagged or mentioned is giving permission and consent to re-post on all platforms belonging to TO Royal designs. TO Royal designs will never tag you in the photo for privacy concerns unless otherwise required or given permission to. We respect all artists especially photographers, models, hair stylists, and makeup artists and will in all cases mention them.
3Shipping
- Where are you located? Every item is made and shipped from Philadelphia, PA.. -Will I receive tracking information for my order? Yes. Once your order ships you will receive a shipping confirmation email with tracking details. If you reached out via social media (Instagram or Facebook), you'll receive your message there. - Which shipping carrier do you use? USPS and UPS - Do you ship internationally? Not currently, however If you are out of the country and would like to place an order, contact me.
4Privacy
TO Royal Orange will never share your personal information, contact, measurements, billing info with anyone unless required by the law. We here at TO Royal Orange provide our products via Woo Commerce and follow all the terms and conditions Woo Commerce has in place.
5Payment
Full payment will be required. To start production on any clothing items full payment along with measurements will be needed along with order.
6How to order
Ordering is super easy, just choose the design you want in the TO Royal Designs Shop, For clothing follow our size chart for your best measurements. Once received we will confirm your measurements and get a few more details about your body portions and size. Everything's made to order and would require the buyer to report accurate measurements requested from the designer. The measurements taken will allow us to find what size best fits you. This is slightly different from custom where the fit is made specifically for you according to your measurements. Many of of jewelry is not replicated, which will be specified in the items description box.
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